Whai Rawa - COVID 19 Update
22 September 2021
Prime Minister Jacinda Ardern announced Tāmaki Makaurau will move to Alert Level 3 from Tuesday 21 September, 11.59pm and the rest of Aotearoa will remain at Alert Level 2.
Our priority remains the same - to keep whānau, staff and the people we work with safe and well.
It’s been a challenging time for many, especially those living in Tāmaki but we encourage you to stay vigilant, keep your bubble small, stay safe.
WHAT DOES THIS MEAN FOR WHAI RAWA?
Office Closed
Our Dockside Lane office is closed and staff will continue to work remotely. All staff are accessible via email and phone and are available to assist.
All general enquiries:
Email [email protected]
Residential Maintenance
New job requests
Services will be available for any new job requests for maintenance and repairs affecting access to water, plumbing and electricity only. Strict processes have been put in place to protect the safety and wellbeing of whānau, staff and contractors. We ask for your patience during this time.
Kāinga Tuatahi residents, email [email protected]
Whānau tenants, email [email protected] or phone 021 517 432
Existing and current work
These sites will remain closed until Level 2. We will be in touch with whānau and tenants directly if there are any updates.
All enquiries:
Email [email protected].
Toi Tupu
The pandemic and the recent lockdown has put a lot of pressure on some whānau. If you have been financially impacted, you can apply to withdraw funds from your Toi Tupu account under our hardship process.
Click here to complete the form or contact us to request a withdrawal.
All enquiries:
Email [email protected]
Phone 021 347 595 between 10am to 4pm
Kāinga Kaumātua
Construction of our kaumātua homes on Atareta Street will resume at Alert Level 3 under very strict protocols. The safety of our kaumātua and whānau living on the papakāinga is our utmost priority so we have put in place measures that go above and beyond the Ministry of Health’s Level 3 guidelines.
On Wednesday 22 September, workers will arrive on site to install additional fencing, signage and prepare for construction to start on Thursday 23 September.
Only a small number of site workers will be allowed access at any one time, they will work in their bubbles and they will need to have their temperature checked on arrival.
Strictly no visitors allowed on site and we will ensure fencing prevents interaction between the workers and whānau.
All site enquiries:
Contact Cameron Townsend (GJ Gardner), phone 021 918 467.
For more information about the project, click here
Accounts Team
Our accounts team are working remotely and will continue to process payments.
All enquiries:
Email [email protected]
Oneoneroa development
Our site will re-open and works will resume. Health and safety measures as per the Ministry of Health’s guidelines including limited site access, physical distancing and contact tracing will be put in place to keep workers and the community safe, and help prevent the spread of COVID-19.
All site enquiries:
Contact Emma O’Kane (JFC) for civil works, phone 021 420 993
Contact Tom Horsfall (Vivian Construction) for construction, phone 021 377 621
All sales enquiries:
Email [email protected] or phone 021 888 133
Visit www.oneoneroa.co.nz for more information about the properties and availability.
Eastcliffe Retirement Village
To keep our residents, staff and the community safe and well, strict protocols have been put in place.
Visitors are not permitted. An exception will be made for one designated person to join a resident’s bubble for the duration of Alert Level 3 but that person must be approved by the General Manager first.
Whānau and friends are still allowed to make drop-offs at reception and we encourage you to regularly check in with loved ones via phone and email.
All enquiries:
Email [email protected]
HELPFUL LINKS:
New Zealand Government COVID 19: https://covid19.govt.nz/
Ngāti Whātua Ōrākei COVID-19 Response: https://ngatiwhatuaorakei.com/huaketo-korona-covid-19/
Ministry of Health: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus
Kia haumaru tonu ō koutou whānau, ngā manaakitanga ki a koutou.
17 August 2021
Prime Minister Jacinda Ardern announced Aotearoa will move to Alert Level 4 from Tuesday 17 August, 11.59pm.
Our priority at this time is to keep whānau, staff and the people we work with safe and well. We want to reassure everyone that we are prepared and will work within the restrictions to keep our standards of service delivery high.
For more information on what Alert Level 4 means, visit https://covid19.govt.nz/
Stay home, stay safe.
WHAT DOES THIS MEAN FOR WHAI RAWA?
Office Closed
Our Dockside Lane office is closed and staff will continue to work remotely. All staff are accessible via email and phone and are available to assist.
All general enquiries:
Email [email protected]
Eastcliffe Retirement Village
Eastcliffe will continue to operate and support our residents.
However, all visits to Eastcliffe are strictly prohibited during Alert Level 4.
We encourage whānau and friends to regularly check in with their loved ones via phone and email.
We have security manning the entrance to allow essential deliveries and staff access to the village.
All enquiries:
Email [email protected]
Residential Maintenance
New job requests
Services will be available for any new job requests for maintenance and repairs affecting access to water, plumbing and electricity only. Strict processes have been put in place to protect the safety and wellbeing of whānau, staff and contractors. We ask for your patience during this time.
Kāinga Tuatahi residents, email [email protected]
Whānau tenants, email [email protected] or phone 021 517 432
Existing and current work
All active work sites will close. We will be in touch with whānau and tenants directly if there are any updates.
All enquiries:
Email [email protected].
Toi Tupu
COVID-19 has affected whānau in different ways. We consider the pandemic as reasonable grounds for financial hardship withdrawals.
Click here to withdraw under hardship
All enquiries:
Email [email protected]
Phone 021 347 595 between 10am to 4pm
Accounts Team
Our accounts team are working remotely and will continue to process payments.
All enquiries:
Email [email protected]
Kāinga Kaumātua
Our site will close and works will pause.
For more information about the project, visit: https://www.ngatiwhatuaorakeiwhairawa.com/land-property/kainga-kaumatua/
Oneoneroa development
Our site will close and works will pause.
Visit www.oneoneroa.co.nz for more information about the properties and availability.
All sales enquiries:
Email [email protected] or phone 021 888 133
HELPFUL LINKS:
New Zealand Government COVID 19: https://covid19.govt.nz/
Ngāti Whātua Ōrākei COVID-19 Response: https://ngatiwhatuaorakei.com/huaketo-korona-covid-19/
Ministry of Health: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus
Kia haumaru tonu ō koutou whānau, ngā manaakitanga ki a koutou.
12 March 2021 – Tāmaki back to Level 1
The Prime Minister’s announcement today that Tāmaki will join the rest of Aotearoa at Alert Level One from 12 March, 12pm will be welcome news for many.
Here’s what the change means for our mahi at Whai Rawa.
Visiting the office
We are encouraging meetings to take place online or by phone. If you need to meet with someone in person, you will need to schedule an appointment and sign a declaration form on arrival.
Staff will remain accessible via phone and email if you need to get in touch.
All visitors must scan in to the office on arrival using the COVID Tracer App.
All general enquiries:
Email [email protected]
Residential Maintenance
If you require any maintenance work, please get in touch.
Kāinga Tuatahi residents, email [email protected]
Whānau tenants, email [email protected] or phone 021 517 432
Accounts Team
All enquiries:
Email [email protected]
Oneoneroa development
Visit www.oneoneroa.co.nz to register for updates.
Eastcliffe Retirement Village
All activities and events will resume as normal.
Visitors are welcome but will need to complete and sign a health declaration form, and have their temperature checked. Visitors are asked to postpone visits if they are unwell. Visitors who have recently returned from overseas may visit 14 days after leaving the Government's mandatory isolation facilities.
All enquiries:
Email [email protected]
We still have a part to play to keep COVID out of our communities by following official advice. Stay vigilant e te whānau.
The 10 Golden Rules for Alert Level 1
- If you’re sick, stay home. Don’t go to work or school. Don’t socialise.
- If you have cold or flu symptoms call your doctor or Healthline and make sure you get tested.
- Wash your hands. Wash your hands. Wash your hands.
- Sneeze and cough into your elbow, and regularly disinfect shared surfaces.
- If you are told by health authorities to self-isolate you must do so immediately.
- If you’re concerned about your wellbeing or have underlying health conditions, work with your GP to understand how best to stay healthy.
- Keep track of where you’ve been and who you’ve seen to help contact tracing if needed. Use the NZ COVID Tracer app as a handy way of doing this.
- Businesses should help people keep track of their movements by displaying the Ministry of Health QR Code for contact tracing.
- Stay vigilant. There is still a global pandemic going on. People and businesses should be prepared to act fast to step up Alert Levels if we have to.
- People will have had different experiences over the last couple of months. Whatever you’re feeling — it’s okay. Be kind to others. Be kind to yourself.
HELPFUL LINKS:
Ngāti Whātua Ōrākei COVID-19 Response: https://ngatiwhatuaorakei.com/huaketo-korona-covid-19/
Ministry of Health: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus
New Zealand Government COVID 19: https://covid19.govt.nz/
Alert Level 1 information: https://covid19.govt.nz/alert-system/alert-level-1/
7 March 2021 – Alert Level 2 for Tāmaki
From today, Tāmaki Makaurau joins the rest of Aotearoa at Alert Level 2.
Visit covid19.govt.nz for more details on Alert Level 2 restrictions.
Our priority is to keep whānau, staff and the people we work with safe and well, and to ensure we're still able to deliver our services and support.
WHAT DOES ALERT LEVEL 2 MEAN FOR WHAI RAWA?
Office open to staff
Our office is now open. Staff will work from the office and remotely but will remain accessible during normal work hours.
Visiting the office
Our preference is for meetings to take place online or by phone. If you need to meet with someone, you will need to schedule an appointment, scan our QR code and sign a declaration form on arrival.
All general enquiries:
Email [email protected]
EASTCLIFFE RETIREMENT VILLAGE
Our residents at Eastcliffe are among those at the highest risk of infection of COVID-19. To protect the health and wellbeing of residents, staff and whānau living nearby, visits to Eastcliffe are limited. Please phone reception to schedule a visit with your loved one.
All enquiries:
Email [email protected]
KĀINGA KAUMĀTUA
Construction work at Kāinga Kaumātua will continue. The health and safety of whānau especially our kaumātua who live nearby, the community and our team is our absolute priority. Very strict protocols are in place in accordance with the Ministry of Health Guidelines and the COVID19 – Standard for NZ Construction Operations.
Email [email protected] if you need to get in touch.
RESIDENTIAL MAINTENANCE
New job requests
Services will be available for any new job requests for maintenance and repairs affecting access to water, plumbing and electricity. Strict processes have been put in place to protect the safety and wellbeing of whānau, staff and contractors. We ask for your patience during this time.
Kāinga Tuatahi residents email [email protected]
Whānau tenants email [email protected] or phone 021 517 432
Existing and current work
We will be in touch with whānau and tenants directly regarding current work already underway at their whare.
All enquiries:
Email [email protected].
WHAI RAWA ACCOUNTS TEAM
All enquiries:
Email [email protected]
ONEONEROA
Earthworks has begun for our next stage of homes at Oneoneroa. We want to reassure everyone that the safety and wellbeing of our team and the community is important to us. In accordance with Ministry of Health's guidelines, our team have strict protocols in place and we will continue to adapt as we move through alert levels.
Visit www.oneoneroa.co.nz for more information about our homes and availability.
All sales enquiries:
Email [email protected] or phone 021 888 133
All construction enquiries:
Email [email protected]
HELPFUL LINKS:
New Zealand Government COVID 19: https://covid19.govt.nz/
Ngāti Whātua Ōrākei COVID-19 Response: https://ngatiwhatuaorakei.com/huaketo-korona-covid-19/
Ministry of Health: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus
Kia haumaru, kia ohiti koutou!
27 February 2021 - Alert Level 3 for Tāmaki
Tāmaki Makaurau (Auckland) will move to Alert Level 3 and the rest of Aotearoa to Alert Level 2 from Sunday 28 February, 6.00am.
Kia kaha rā e te whānau!
WHAT DOES THIS MEAN FOR WHAI RAWA?
Office Closed
Our Dockside Lane office is closed and staff will continue to work remotely. All staff are accessible via email and phone, and are available to assist.
All general enquiries:
Email [email protected]
KĀINGA KAUMĀTUA
Our contractors are working through the lockdown period on the prep work such as earthworks and service relocations (gas, water, sewer, power) before construction of the 10 new homes begins later this month.
Keeping our people safe
The health and safety of whānau especially our kaumātua who live nearby, the community and our team is our absolute priority. Very strict protocols are in place in accordance with the Ministry of Health Guidelines and the COVID19 – Standard for NZ Construction Operations.
All enquiries:
Email [email protected]
For more information about the project visit https://www.ngatiwhatuaorakeiwhairawa.com/kainga-kaumatua
EASTCLIFFE RETIREMENT VILLAGE
As an "essential service", Eastcliffe will continue to operate and support our residents. All visits to Eastcliffe are strictly prohibited during Alert Level 3 but we encourage whānau and friends to regularly check in with their loved ones via phone and email. We have security manning the entrance to allow essential deliveries and staff access to the village.
Any packages or deliveries can be dropped off to the gate and reception.
All enquiries:
Email [email protected]
TOI TUPU
We know COVID-19 is having a financial impact on some whānau. We consider these uncertain times as reasonable grounds for financial hardship withdrawals and will process applications as quickly as possible.
To withdraw funds from your Toi Tupu account, click here
To check your balance, login to My Toi Tupu portal
Email [email protected] for assistance
RESIDENTIAL MAINTENANCE
New job requests
Services will be available for any new job requests for maintenance and repairs affecting access to water, plumbing and electricity. Strict processes have been put in place to protect the safety and wellbeing of whānau, staff and contractors. We ask for your patience during this time.
Kāinga Tuatahi residents email [email protected]
Whānau tenants email [email protected] or phone 021 517 432
Existing and current work
We will be in touch with whānau and tenants directly regarding current work already underway at their whare.
All enquiries:
Email [email protected]
ACCOUNTS TEAM
Our accounts team are working remotely and will continue to process payments.
All enquiries:
Email [email protected]
HELPFUL LINKS:
New Zealand Government COVID 19: https://covid19.govt.nz/
Ngāti Whātua Ōrākei COVID-19 Response: https://ngatiwhatuaorakei.com/huaketo-korona-covid-19/
Ministry of Health: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus
Kia haumaru te noho e te whānau, ngā manaakitanga ki a koutou.
Stay safe!
23 February 2021 - Office Open
Following the recent updates from the Government that Tāmaki will join the rest of Aotearoa at Alert Level One, our office is now open.
Visiting the office
We are encouraging meetings to take place online or by phone. If you need to meet with someone in person, you will need to schedule an appointment and sign a declaration form on arrival.
Staff will remain accessible via phone and email if you need to get in touch.
All visitors must scan in to the office on arrival using the COVID Tracer App.
All general enquiries:
Email [email protected]
Residential Maintenance
If you require any maintenance work, please get in touch.
Kāinga Tuatahi residents email [email protected]
Whānau tenants email [email protected] or phone 021 517 432
Accounts Team
All enquiries:
Email [email protected]
Oneoneroa development
Visit www.oneoneroa.co.nz to register for updates.
Eastcliffe Retirement Village
All activities and events will resume as normal.
Visitors are welcome but will need to complete and sign a health declaration form, and have their temperature checked. Visitors are asked to postpone visits if they are unwell. Visitors who have recently returned from overseas may visit 14 days after leaving the Government's mandatory isolation facilities.
All enquiries:
Email [email protected]
The 10 Golden Rules for Alert Level 1
- If you’re sick, stay home. Don’t go to work or school. Don’t socialise.
- If you have cold or flu symptoms call your doctor or Healthline and make sure you get tested.
- Wash your hands. Wash your hands. Wash your hands.
- Sneeze and cough into your elbow, and regularly disinfect shared surfaces.
- If you are told by health authorities to self-isolate you must do so immediately.
- If you’re concerned about your wellbeing or have underlying health conditions, work with your GP to understand how best to stay healthy.
- Keep track of where you’ve been and who you’ve seen to help contact tracing if needed. Use the NZ COVID Tracer app as a handy way of doing this.
- Businesses should help people keep track of their movements by displaying the Ministry of Health QR Code for contact tracing.
- Stay vigilant. There is still a global pandemic going on. People and businesses should be prepared to act fast to step up Alert Levels if we have to.
- People will have had different experiences over the last couple of months. Whatever you’re feeling — it’s okay. Be kind to others. Be kind to yourself.
HELPFUL LINKS:
Ngāti Whātua Ōrākei COVID-19 Response: https://ngatiwhatuaorakei.com/huaketo-korona-covid-19/
Ministry of Health: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus
New Zealand Government COVID 19: https://covid19.govt.nz/
Alert Level 1 information: https://covid19.govt.nz/alert-system/alert-level-1/
18 February 2021 - Tāmaki at Level 2
From today, Tāmaki Makaurau joins the rest of Aotearoa at Alert Level 2.
Visit covid19.govt.nz for more details on Alert Level 2 restrictions.
We've taken steps to ensure we continue to keep whānau, staff and the people we work with safe and well, and we're still able to deliver our services and support.
WHAT DOES ALERT LEVEL 2 MEAN FOR WHAI RAWA?
Office open to staff
Our office is now open. Staff will work from the office and remotely but will remain accessible during normal work hours.
Visiting the office
We are strongly encouraging meetings to take place online or by phone. If you need to meet with someone, you will need to schedule an appointment, scan our QR code and sign a declaration form on arrival.
All general enquiries:
Email [email protected]
EASTCLIFFE RETIREMENT VILLAGE
Our residents at Eastcliffe are among those at the highest risk of infection of COVID-19. To protect the health and wellbeing of residents, staff and whānau living nearby, visits to Eastcliffe are limited. Please phone reception to schedule a visit with your loved one.
All enquiries:
Email [email protected]
KĀINGA KAUMĀTUA
Construction work at Kāinga Kaumātua will continue. To ensure the safety and wellbeing of staff and whānau especially our kaumātua living nearby, our contractors have strict protocols in place in accordance with Ministry of Health’s Guidelines.
Email [email protected] if you need to get in touch.
RESIDENTIAL MAINTENANCE
New job requests
Services will be available for any new job requests for maintenance and repairs affecting access to water, plumbing and electricity. Strict processes have been put in place to protect the safety and wellbeing of whānau, staff and contractors. We ask for your patience during this time.
Kāinga Tuatahi residents email [email protected]
Whānau tenants email [email protected] or phone 021 517 432
Existing and current work
We will be in touch with whānau and tenants directly regarding current work already underway at their whare.
All enquiries:
Email [email protected].
ACCOUNTS TEAM
All enquiries:
Email [email protected]
ONEONEROA
Earthworks has begun for our next stage of homes at Oneoneroa. We want to reassure everyone that the safety and wellbeing of our team and the community is important to us. In accordance to Ministry of Health's guidelines, our team have strict protocols in place and we will continue to adapt as we move through alert levels.
Visit www.oneoneroa.co.nz for more information about our homes and availability.
All sales enquiries:
Email [email protected] or phone 021 888 133
All construction enquiries:
Email [email protected]
HELPFUL LINKS:
New Zealand Government COVID 19: https://covid19.govt.nz/
Ngāti Whātua Ōrākei COVID-19 Response: https://ngatiwhatuaorakei.com/huaketo-korona-covid-19/
Ministry of Health: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus
Ngā manaakitanga ki a koutou.
Stay safe!
14 February 2021 - Change in alert levels
In light of Prime Minister Jacinda Adern’s announcement that Tāmaki Makaurau (Auckland) will move to Alert Level 3 and the rest of Aotearoa to Alert Level 2 from Sunday 14 February, 11.59pm, we have made changes.
Our priority at this time is to keep whānau, staff and the people we work with safe and well. We want to reassure everyone that we are prepared and will work within the restrictions to keep our standards of service delivery high.
WHAT DOES THIS MEAN FOR WHAI RAWA?
Office Closed
Our Dockside Lane office is closed and staff will continue to work remotely. All staff are accessible via email and phone, and are available to assist.
All general enquiries:
Email [email protected]
Eastcliffe Retirement Village
As an "essential service", Eastcliffe will continue to operate and support our residents. All visits to Eastcliffe are strictly prohibited during Alert Level 3 but we encourage whānau and friends to regularly check in with their loved ones via phone and email. We have security manning the entrance to allow essential deliveries and staff access to the village.
Any packages or deliveries can be dropped off to the gate and reception.
All enquiries:
Email [email protected]
Residential Maintenance
New job requests
Services will be available for any new job requests for maintenance and repairs affecting access to water, plumbing and electricity. Strict processes have been put in place to protect the safety and wellbeing of whānau, staff and contractors. We ask for your patience during this time.
Kāinga Tuatahi residents email [email protected]
Whānau tenants email [email protected] or phone 021 517 432
Existing and current work
We will be in touch with whānau and tenants directly regarding current work already underway at their whare.
All enquiries:
Email [email protected]
Accounts Team
Our accounts team are working remotely and will continue to process payments.
All enquiries:
Email [email protected]
HELPFUL LINKS:
New Zealand Government COVID 19: https://covid19.govt.nz/
Ngāti Whātua Ōrākei COVID-19 Response: https://ngatiwhatuaorakei.com/huaketo-korona-covid-19/
Ministry of Health: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus
Kia haumaru te noho e te whānau, ngā manaakitanga ki a koutou.
Stay safe!
16 November 2020 - Staff return to office
Following the recent updates from the Government on the COVID case in Tāmaki, our office has re-opened.
Visiting the office
We are encouraging meetings to take place online or by phone. If you need to meet with someone in person, you will need to schedule an appointment and sign a declaration form on arrival.
Staff will remain accessible via phone and email if you need to get in touch.
All visitors must scan in to the office on arrival using the COVID Tracer App.
All general enquiries:
Email [email protected]
Residential Maintenance
If you require any maintenance work, please get in touch.
Kāinga Tuatahi residents email [email protected]
Whānau tenants email [email protected] or phone 021 517 432
Accounts Team
All enquiries:
Email [email protected]
Oneoneroa development
All homes in the first stage have been sold. Visit www.oneoneroa.co.nz to register for updates.
The 10 Golden Rules for Alert Level 1
- If you’re sick, stay home. Don’t go to work or school. Don’t socialise.
- If you have cold or flu symptoms call your doctor or Healthline and make sure you get tested.
- Wash your hands. Wash your hands. Wash your hands.
- Sneeze and cough into your elbow, and regularly disinfect shared surfaces.
- If you are told by health authorities to self-isolate you must do so immediately.
- If you’re concerned about your wellbeing or have underlying health conditions, work with your GP to understand how best to stay healthy.
- Keep track of where you’ve been and who you’ve seen to help contact tracing if needed. Use the NZ COVID Tracer app as a handy way of doing this.
- Businesses should help people keep track of their movements by displaying the Ministry of Health QR Code for contact tracing.
- Stay vigilant. There is still a global pandemic going on. People and businesses should be prepared to act fast to step up Alert Levels if we have to.
- People will have had different experiences over the last couple of months. Whatever you’re feeling — it’s okay. Be kind to others. Be kind to yourself.
HELPFUL LINKS:
Ngāti Whātua Ōrākei COVID-19 Response: https://ngatiwhatuaorakei.com/huaketo-korona-covid-19/
Ministry of Health: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus
New Zealand Government COVID 19: https://covid19.govt.nz/
Alert Level 1 information: https://covid19.govt.nz/alert-system/alert-level-1/
13 November 2020 - Te Pokapū o Tāmaki (Auckland CBD)
Yesterday, a new case of COVID in Auckland that impacts the city centre was announced.
The Ministry of Health has issued the following advice:
People who work in central Auckland should work from home where possible.
If you must go into this area, please:
- wear a face covering
- maintain physical distance.
This advice will remain while health authorities continue to work to trace the source of this infection.
What does this mean for Whai Rawa?
Office closed until further notice
Our office at 29 Dockside Lane will be closed until further advice is received from the Ministry of Health. Our team will be working remotely and will be available to assist.
Contact information
All general enquiries:
Email [email protected]
Toi Tupu support:
Email [email protected]
Maintenance:
Kāinga Tuatahi residents email [email protected]
Whānau tenants email [email protected] or phone 021 517 432
Accounts:
Email [email protected]
Eastcliffe enquiries:
Email [email protected]
Oneoneroa enquiries:
Email [email protected]
Media Enquiries:
Phone 021 197 3459
7 October 2020 - Alert Level 1
Kia kotahi mō te whaioranga - Unite for the recovery.
Auckland will move to Alert Level 1 at 11:59pm on Wednesday 7 October
What does Alert Level 1 mean for Whai Rawa?
Office open
Our office at 29 Dockside Lane is open.
Visiting the office
We are encouraging meetings to take place online or by phone. If you need to meet with someone in person, you will need to schedule an appointment and sign a declaration form on arrival.
Staff will remain accessible via phone and email if you need to get in touch.
Please ensure you scan in to the office on arrival using the COVID Tracer App.
All general enquiries:
Email [email protected]
Eastcliffe Retirement Village
Our residents at Eastcliffe are among those at the highest risk of infection of COVID-19. To protect the health and wellbeing of residents, staff and whānau living nearby, visits to Eastcliffe will be restricted to close friends and whānau. Please phone reception to schedule a visit with your loved one and for further information regarding visitor requirements.
All enquiries:
Email [email protected]
Residential Maintenance
If you require any maintenance work, please get in touch.
Kāinga Tuatahi residents email [email protected]
Whānau tenants email [email protected] or phone 021 517 432
Accounts Team
All enquiries:
Email [email protected]
Oneoneroa development
All homes in the first stage have been sold. Visit www.oneoneroa.co.nz to register for updates.
The 10 Golden Rules for Alert Level 1
- If you’re sick, stay home. Don’t go to work or school. Don’t socialise.
- If you have cold or flu symptoms call your doctor or Healthline and make sure you get tested.
- Wash your hands. Wash your hands. Wash your hands.
- Sneeze and cough into your elbow, and regularly disinfect shared surfaces.
- If you are told by health authorities to self-isolate you must do so immediately.
- If you’re concerned about your wellbeing or have underlying health conditions, work with your GP to understand how best to stay healthy.
- Keep track of where you’ve been and who you’ve seen to help contact tracing if needed. Use the NZ COVID Tracer app as a handy way of doing this.
- Businesses should help people keep track of their movements by displaying the Ministry of Health QR Code for contact tracing.
- Stay vigilant. There is still a global pandemic going on. People and businesses should be prepared to act fast to step up Alert Levels if we have to.
- People will have had different experiences over the last couple of months. Whatever you’re feeling — it’s okay. Be kind to others. Be kind to yourself.
HELPFUL LINKS:
Ngāti Whātua Ōrākei COVID-19 Response: https://ngatiwhatuaorakei.com/huaketo-korona-covid-19/
Ministry of Health: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus
New Zealand Government COVID 19: https://covid19.govt.nz/
Alert Level 1 information: https://covid19.govt.nz/alert-system/alert-level-1/
31 August 2020 - Level 2
From today, Tāmaki Makaurau joins the rest of Aotearoa at Alert Level 2 but with extra restrictions on social gatherings, funerals and tangihanga to help stop the spread of COVID-19.
Visit covid19.govt.nz for more details on Alert Level 2 restrictions.
We've taken steps to ensure we continue to keep whānau, staff and the people we work with safe and well, and we're still able to deliver our services and support.
WHAT DOES ALERT LEVEL 2 MEAN FOR WHAI RAWA?
Office open to staff
While staff are able to return to the office, the majority will continue to work from home. We have a shared roster to minimise contact and ensure plenty of space for distancing.
Visiting the office
We’ll encourage meetings to take place online or by phone. If you need to meet with someone, you will need to schedule an appointment and sign a declaration form on arrival.
Staff will remain accessible via phone and email if you need to get in touch.
All general enquiries:
Email [email protected]
Eastcliffe Retirement Village
Our residents at Eastcliffe are among those at the highest risk of infection of COVID-19. To protect the health and wellbeing of residents, staff and whānau living nearby, visits to Eastcliffe are limited. Please phone reception to schedule a visit with your loved one.
All enquiries:
Email [email protected]
Residential Maintenance
New job requests
Services will be available for any new job requests for maintenance and repairs affecting access to water, plumbing and electricity. Strict processes have been put in place to protect the safety and wellbeing of whānau, staff and contractors. We ask for your patience during this time.
Kāinga Tuatahi residents email [email protected]
Whānau tenants email [email protected] or phone 021 517 432
Existing and current work
We will be in touch with whānau and tenants directly regarding current work already underway at their whare.
All enquiries:
Email [email protected].
Accounts Team
All enquiries:
Email [email protected]
Oneoneroa development
Our sales agents are now taking appointments for private viewings of the remaining home. Visit www.oneoneroa.co.nz for more information about the properties and availability.
All sales enquiries:
Email [email protected] or phone 021 888 133
HELPFUL LINKS:
New Zealand Government COVID 19: https://covid19.govt.nz/
Ngāti Whātua Ōrākei COVID-19 Response: https://ngatiwhatuaorakei.com/huaketo-korona-covid-19/
Ministry of Health: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus
Ngā manaakitanga ki a koutou.
Stay safe!
12 August 2020, 12pm
As you will know, Prime Minister Jacinda Adern announced last night that Tāmaki Makaurau (Auckland) will move to Alert Level 3 and the rest of Aotearoa to Alert Level 2 from Wednesday 12 August, 12pm until midnight Friday 14 August.
Our priority at this time is to keep whānau, staff and the people we work with safe and well. We want to reassure everyone that we are prepared and will work within the restrictions to keep our standards of service delivery high.
WHAT DOES THIS MEAN FOR WHAI RAWA?
Office Closed
Our Dockside Lane office is closed and staff will continue to work remotely. All staff are accessible via email and phone, and are available to assist.
All general enquiries:
Email [email protected]
Eastcliffe Retirement Village
As an "essential service", Eastcliffe will continue to operate and support our residents. All visits to Eastcliffe are strictly prohibited during Alert Level 3 but we encourage whānau and friends to regularly check in with their loved ones via phone and email. We have security manning the entrance to allow essential deliveries and staff access to the village.
Any packages or deliveries can be dropped off to the gate and reception.
All enquiries:
Email [email protected]
Residential Maintenance
New job requests
Services will be available for any new job requests for maintenance and repairs affecting access to water, plumbing and electricity. Strict processes have been put in place to protect the safety and wellbeing of whānau, staff and contractors. We ask for your patience during this time.
Kāinga Tuatahi residents email [email protected]
Whānau tenants email [email protected] or phone 021 517 432
Existing and current work
We will be in touch with whānau and tenants directly regarding current work already underway at their whare.
All enquiries:
Email [email protected].
Accounts Team
Our accounts team are working remotely and will continue to process payments.
All enquiries:
Email [email protected]
Oneoneroa development
Viewings are by appointment only. Visit www.oneoneroa.co.nz for more information about the properties and availability.
All sales enquiries:
Email [email protected] or phone 021 888 133
HELPFUL LINKS:
New Zealand Government COVID 19: https://covid19.govt.nz/
Ngāti Whātua Ōrākei COVID-19 Response: https://ngatiwhatuaorakei.com/huaketo-korona-covid-19/
Ministry of Health: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus
Kia haumaru te noho e te whānau, ngā manaakitanga ki a koutou.
We’ve united before and we can do this again. Stay safe!
8 June 2020
Kia kotahi mō te whaioranga - Unite for the recovery.
From 8 June 2020 at 11.59pm, Aotearoa is moving to Alert Level 1.
What does Alert Level 1 mean for Whai Rawa?
Office open
Our office at 29 Dockside Lane is open.
Visiting the office
We are encouraging meetings to take place online or by phone. If you need to meet with someone in person, you will need to schedule an appointment and sign a declaration form on arrival.
Staff will remain accessible via phone and email if you need to get in touch.
All general enquiries:
Email [email protected]
Eastcliffe Retirement Village
Our residents at Eastcliffe are among those at the highest risk of infection of COVID-19. To protect the health and wellbeing of residents, staff and whānau living nearby, visits to Eastcliffe will be restricted to close friends and whānau. Please phone reception to schedule a visit with your loved one and for further information regarding visitor requirements.
All enquiries:
Email [email protected]
Residential Maintenance
If you require any maintenance work, please get in touch.
Kāinga Tuatahi residents email [email protected]
Whānau tenants email [email protected] or phone 021 517 432
Accounts Team
All enquiries:
Email [email protected]
Oneoneroa development
Construction has recommenced to put the finishing touches on the homes and our sales agents are now taking appointments for private viewings of the 4 remaining homes. Visit www.oneoneroa.co.nz for more information about the properties and availability.
All sales enquiries:
Email [email protected] or phone 021 888 133
The 10 Golden Rules for Alert Level 1
- If you’re sick, stay home. Don’t go to work or school. Don’t socialise.
- If you have cold or flu symptoms call your doctor or Healthline and make sure you get tested.
- Wash your hands. Wash your hands. Wash your hands.
- Sneeze and cough into your elbow, and regularly disinfect shared surfaces.
- If you are told by health authorities to self-isolate you must do so immediately.
- If you’re concerned about your wellbeing or have underlying health conditions, work with your GP to understand how best to stay healthy.
- Keep track of where you’ve been and who you’ve seen to help contact tracing if needed. Use the NZ COVID Tracer app as a handy way of doing this.
- Businesses should help people keep track of their movements by displaying the Ministry of Health QR Code for contact tracing.
- Stay vigilant. There is still a global pandemic going on. People and businesses should be prepared to act fast to step up Alert Levels if we have to.
- People will have had different experiences over the last couple of months. Whatever you’re feeling — it’s okay. Be kind to others. Be kind to yourself.
HELPFUL LINKS:
Ngāti Whātua Ōrākei COVID-19 Response: https://ngatiwhatuaorakei.com/huaketo-korona-covid-19/
Ministry of Health: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus
New Zealand Government COVID 19: https://covid19.govt.nz/
Alert Level 1 information: https://uniteforrecovery.govt.nz/covid-19/covid-19-alert-system/alert-level-1/
14 May 2020
From 13 May 2020 at 11.59pm, Aotearoa is moving to Alert Level 2. The way the country has come together by staying safe, being kind, and showing manaakitanga is truly remarkable.
What does Alert Level 2 mean for Whai Rawa?
Office open to staff
While staff are able to return to the office, the majority will continue to work from home. We have a shared roster to minimise contact and ensure plenty of space for distancing.
Visiting the office
We’ll encourage meetings to take place online or by phone. If you need to meet with someone, you will need to schedule an appointment and sign a declaration form on arrival.
Staff will remain accessible via phone and email if you need to get in touch.
All general enquiries:
Email [email protected]
Eastcliffe Retirement Village
Our residents at Eastcliffe are among those at the highest risk of infection of COVID-19. To protect the health and wellbeing of residents, staff and whānau living nearby, visits to Eastcliffe will be restricted to close friends and whanau. Please phone reception to schedule a visit with your loved one.
All enquiries:
Email [email protected]
Residential Maintenance
Maintenance work and previously logged jobs will resume.
Kainga Tuatahi residents email [email protected]
Whanau tenants email [email protected] or phone 021 517 432
Accounts Team
All enquiries:
Email [email protected]
Oneoneroa development
Construction has recommenced to put the finishing touches on the homes and our sales agents are now taking appointments for private viewings of the 7 remaining homes. Visit www.oneoneroa.co.nz for more information about the properties and availability.
All sales enquiries:
Email [email protected] or phone 021 888 133
HELPFUL LINKS:
Ngāti Whātua Ōrākei COVID-19 Response: https://ngatiwhatuaorakei.com/huaketo-korona-covid-19/
Ministry of Health: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus
New Zealand Government COVID 19: https://covid19.govt.nz/
Alert Level 2 information: https://covid19.govt.nz/alert-system/alert-level-2/
21 April 2020
On 20 April, Prime Minister Jacinda Adern announced that from 27 April 2020 at 11.59pm, New Zealand will move into Alert Level 3 - Restrict.
What does that mean for Whai Rawa?
Office Closed
Our Dockside Lane office will remain closed and staff will continue to work remotely. All staff are accessible via email and phone.
All general enquiries:
Email [email protected]
Eastcliffe Retirement Village
As an "essential service", Eastcliffe will continue to operate and support our residents. Like Alert Level 4, all visits to Eastcliffe are strictly prohibited during Alert Level 3.
All enquiries:
Email [email protected]
Residential Maintenance
Services will be available for maintenance and repairs affecting access to water, plumbing and electricity. Strict processes have been put in place to protect the safety and well being of whānau, staff and contractors. We ask for your aptience during this time.
Kainga Tuatahi residents email [email protected]
Whanau tenants email [email protected] or phone 021 517 432
Accounts Team
All enquiries:
Email [email protected]
Oneoneroa development
Our show homes are closed during lockdown. Visit www.oneoneroa.co.nz for more information about the properties and availability.
All sales enquiries:
Email [email protected] or phone 021 888 133
HELPFUL LINKS:
Ngāti Whātua Ōrākei COVID-19 Response: https://ngatiwhatuaorakei.com/huaketo-korona-covid-19/
Ministry of Health: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus
New Zealand Government COVID 19: https://covid19.govt.nz/
Kia haumaru tonu te noho e te whānau, ngā manaakitanga ki a koutou. Stay safe!
25 March 2020
From 25 March 2020 at 11.59pm, New Zealand will go in to lockdown as the country moves into Alert Level 4 - Eliminate.
What does that mean for Whai Rawa?
Office Closed
Our Dockside Lane office is closed. However, staff will be working remotely and remain accessible via email and phone.
All enquiries:
Email [email protected]
Eastcliffe Retirement Village
Eastcliffe is considered an "essential service" and will continue to operate. All visits to Eastcliffe are strictly prohibited during this time.
All enquiries:
Email [email protected]
Residential Maintenance
Services will be available for maintenance and repairs affecting access to water, plumbing and electricity.
Kainga Tuatahi residents email [email protected]
Whanau tenants email [email protected] or phone 021 517 432
Accounts Team
All enquiries:
Email [email protected]
Oneoneroa development
Our show homes are closed during lockdown. Visit www.oneoneroa.co.nz for more information about the properties and availability.
All sales enquiries:
Email [email protected] or phone 021 888 133
HELPFUL LINKS:
Ngāti Whātua Ōrākei COVID-19 Response: https://ngatiwhatuaorakei.com/huaketo-korona-covid-19/
Ministry of Health: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus
New Zealand Government COVID 19: https://covid19.govt.nz/
Kia haumaru te noho e te whanau, stay safe!
23 March 2020
As of today, our Ngāti Whātua Ōrākei Whai Rawa office at 29 Dockside Lane will be closed. The closure is in response to the COVID-19 outbreak as a measure to protect the health and wellbeing of staff, visitors and whānau members.
Staff have been supported with the tools to work remotely and stay connected to continue to deliver our services, projects and initiatives with the same quality and efficiency.
We are confident in our preparation and the resilience of our system to operate business as usual and we ask for your patience as we adapt to the “new normal”.
We will continue to monitor the situation and keep abreast of the New Zealand Government’s and Ministry of Health’s recommendations to inform and review reopening the office in the future.
All general enquiries can be sent to [email protected]
Further information can be found below.
Toi Tupu Savings & Investment Programme
First home and hardship withdrawal applications can be made online.
Visit www.ngatiwhatuaorakeiwhairawa.com/toi-tupu/withdrawals/ for more information.
All Toi Tupu enquiries:
Email [email protected]
Oneoneroa development
All sales enquiries:
Visit www.oneoneroa.co.nz for more information
Email [email protected] or phone 021 888 133
Eastcliffe Retirement Village
Visits to Eastcliffe Retirement Village are restricted.
All enquiries:
Email [email protected]
Residential Maintenance
All enquiries:
Email [email protected]
Accounts Team
All enquiries:
Email [email protected]
HELPFUL LINKS:
Ministry of Health: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus
New Zealand Government COVID 19: https://covid19.govt.nz/
20 March 2020
COVID-19 (Coronavirus) – what we’re doing
We are adapting to a changing environment due to the COVID-19 outbreak. The wellbeing of our whānau, staff, manuhiri and people we work with is a priority for Whai Rawa during this time.
Like many organisations across the motu we urge everyone to look after themselves first and foremost so you are also able to help look out for others. Stay informed with the latest information and resources and keep an eye on the Ministry of Health’s website as they frequently provide updates, guidance and advice.
At this stage, our WHAI RAWA OFFICE IS OPEN and it is business as usual. We want to share some of the steps we are taking to keep everyone healthy and safe, and to minimise disruption to the delivery of our projects, services and business operations over the coming weeks and months.
Flexible working environment
As a precautionary measure, we are testing and working on the resilience of our systems and processes should we need to work remotely. We are committed to high-quality performance (including confidentiality) at all times and will remain accessible via email and mobile phone.
Supporting staff
Unwell staff or staff showing flu and cold like symptoms are encouraged to work from home and will be supported with the tools to do so.
Restricting travel
Staff are restricting both international and domestic travel, whether that be for mahi or personal travel arrangements. As per new requirements announced by the government, they will need to self-isolate if returning from overseas.
Minimising contact with others
We are reducing contact with external contacts and each other by having phone/video conference meetings instead and practicing “social distancing” by keeping at least a metre away from others and avoiding large groups/events.
Visitors
If you are visiting the office please phone ahead. Visitors who have been unwell, have had whānau staying from overseas or have whānau in their household with flu-like symptoms are being asked to reschedule their hui or call instead.
Economic impact
The economy, both overseas and here in New Zealand, are already experiencing impacts due to the outbreak. We are evaluating what that could mean for Whai Rawa and will act, as always, prudently and responsibly in the best long-term interests of the hapū.
The situation is dynamic and fluid, and our response will continue to evolve. We will endeavour to keep you informed of any new measures we put in place. Keep safe e te whānau!
HELPFUL LINKS:
Ministry of Health: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus
New Zealand Government COVID 19: https://covid19.govt.nz/
