Whai Rawa - COVID 19 Update

14 April 2022

The Government has announced that from 13 April, 11.59pm all of Aotearoa moves to the Orange setting of the COVID-19 Protection Framework (traffic lights)

Our whānau, staff and the people we work with remain a priority and we will continue to adapt to the Ministry of Health guidelines to keep our people safe and well, and ensure we are able to deliver our work.



Office Open

Our Dockside Lane office will continue to be open during typical work hours.


We ask that our manuhiri (visitors) present their My Vaccine Pass and wear a mask when meeting in our office.


Residential Maintenance

New job requests

Services will be available for any new job requests for maintenance and repairs. Strict processes have been put in place to protect the safety and wellbeing of whānau, staff and contractors. We ask for your patience during this time. 

Kāinga Tuatahi residents, email [email protected]

Whānau tenants, please get in touch with your tenancy manager.


Toi Tupu

The pandemic and increased living costs has put a lot of pressure on some whānau. If you have been financially impacted, you can apply to withdraw funds from your Toi Tupu account under our hardship process.

Click here to complete the form or contact us to request a withdrawal. 

Click here if you would like to enrol to become a Toi Tupu member.

All enquiries:

Email [email protected] 

Phone 021 347 595 between 10am to 4pm


Eastcliffe Retirement Village

To keep our residents, staff and the community safe and well, strict protocols have been put in place.

All enquiries:

Email [email protected]



New Zealand Government COVID 19: https://covid19.govt.nz/

Tāmaki Vaccination Centre (led by Ngāti Whātua Ōrākei): https://ngatiwhatuaorakei.com/tamaki-vaccination-centre/

Ngāti Whātua Ōrākei Whānau Support: https://ngatiwhatuaorakei.com/whanau-support/ 

Ministry of Health: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus 

Kia haumaru tonu ō koutou whānau, ngā manaakitanga ki a koutou.